2 minutes reading time (466 words)
Featured 

How I fixed my Nespresso machine

fix Nespresso machineHere’s the latest crisis to hit the Minted household – our Nespresso is broken! Seven years of service and now the lever press won’t puncture the capsules properly. End result = an inch of brown-tinged hot water in the mug.

I could make myself an instant coffee very easily. But it’s not the same as a hot shot of caffeine which you can glug down in two seconds on your way out of the door for the school run. So where’s George Clooney when you need him? And why am I even thinking that I need to ask a man about fixing it when all the Minted males are DIY non-approved? Up to yours truly to solve the problem as usual.

So I phoned the local workshop which no longer fixes Nespresso machines. Then - because I’m quite practical - I took a squizz at how to open the thing up myself. Only to discover that Nespresso uses oval-headed screws which you need a special tool to operate or a dedicated Nespresso technician …

Teeth-gritted, I rung the helpline. I had to go through the postcode drill before any solution could be offered. By this stage I was really seething. I don’t want to be a member of the club and have marketing blurb targeted at my every interface: just fix my machine!

Luckily for Shaun on the other end of the line, I calmed down as he started grilling me about my capsule choice. I wasn’t brave enough to confess to using the Marks & Spencer’s fake ones (and all the other brands) which are cheaper than the real deal. Plus there’s no rubbish with postage and delivery unless you order 200. Charlotte and I disagree on whether the flavour adds up but then it’s rocket fuel, not taste, that I’m after.

In the end it didn’t matter because, following Shaun’s patient instructions we are back in business. Essentially I had to run clean water (and no capsule) through the system three times. It's basically the descaling operation (without the descaler) which you should be able to find out how to do on your own model in its manual or on the Nespresso site here. Certainly calling the freephone number (0800 442 442 by the way) is a lot cheaper than the all-in-one collect, mend and deliver back Nespresso service. 

While I’m grateful to have my coffee shots back, I wasn’t so thrilled that I let the lovely Shaun flog me a couple of descaling “kits”. (Cheaper alternatives, including Oust. are available). I can see other people, deprived of their favourite brew, might be persuaded though. I haven't used the M&S capsules again and so far, so good. Really, I should revert to Gold Blend and put all my savings into Nespresso (ie Nestle) shares.

Take the plunge and cancel direct debits
Now zero-hours contract staff can get a mortgage

Related Posts

 

Comments 4

Guest - Ricardo on Sunday, 06 January 2019 10:06

Maybe it would be useful to actually describe how you fixed the issue...

Maybe it would be useful to actually describe how you fixed the issue...
Jane Wallace on Monday, 07 January 2019 12:14

Good point, thanks! I have updated accordingly. Would recommend descaling once in a while as well.

Good point, thanks! I have updated accordingly. Would recommend descaling once in a while as well.
Guest - Tony Graham on Monday, 04 February 2019 06:25

Hi had the same problem and as I live in India the customer service route was not an option. The solution I found was a couple of turns of sellotape around the body of the capsule and just overlapping the foil by a mm or two.
I am using the Duolit Lungo capsules from Costco and since using this fix have had no rejects at all.
Just glad to get my coffee machine back working. Hope this helps someone.

Hi had the same problem and as I live in India the customer service route was not an option. The solution I found was a couple of turns of sellotape around the body of the capsule and just overlapping the foil by a mm or two. I am using the Duolit Lungo capsules from Costco and since using this fix have had no rejects at all. Just glad to get my coffee machine back working. Hope this helps someone.
Jane Wallace on Tuesday, 05 February 2019 09:07

Interesting solution, thanks, will try it next time!

Interesting solution, thanks, will try it next time!
Already Registered? Login Here
Guest
Monday, 22 April 2019